J.D. Power recognizes CMC hospitals for patient experience
by Staff Writer
This distinction recognizes the hospitals provide “Outstanding Inpatient Experience.” They are: Carolinas Medical Center-Main, CMC-Pineville, CMC-Mercy, CMC-University, CMC-Union and CMC-NorthEast.
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in a J.D. Power and Associates’ national hospital survey.
The telephone-based research conducted among CMC patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
CMC-Main, CMC-Mercy, CMC-Pineville, CMC-NorthEast and CMC-Union earned “notably high” ratings for the courtesy of the doctor and nurses. CMC-University got high ratings for the respect for privacy and nurses’ courtesy.